To automate manual processes, streamline workflows, or provide better business experiences for customers, using software applications can help businesses save money, cut down on human error and increase profits. However, with so many types of business software on the market to choose from, selecting the best suite for your needs can be difficult.
Small and medium-sized business (SMBs) can benefit from low-cost alternatives to brand-name suites of software, like LibreOffice or Google Docs. These suites usually include accounting office productivity, project management, and communication systems. Enterprise resource planning (ERP) which comes with more advanced features, including global reports and inventory management is available to larger businesses.
Tools for customer support such as live chats and cobrowsing help businesses to resolve problems with customers faster which results in higher levels of satisfaction and retention. Some of these tools, such as Help Scout and Zendesk, are integrated with other apps for business to provide a greater experience for customers.
Plutio is a contract management program that helps companies track ongoing projects. It does this by collating relevant details into one screen which makes it simple to access and analyze. Users can, for example review the progress of projects as well as billable hours and invoices in a single glance.
Since younger customers are more inclined to prefer personalized products and services, companies must adapt their marketing strategies. This can be accomplished with customer relationship management (CRM) tools that monitor the online habits of customers and help businesses better comprehend their basics needs and offer customized products. These tools can be used to study sales trends and market conditions.